Recent Articles
Reimbursement payment dates
WHEN CAN I EXPECT TO BE REIMBURSED? When your report has been reviewed by the Assessment Quality team, you will receive a confirmation email with a reimbursement date, which will be within 4 weeks of your visit. Your reimbursement will be paid to the ...
Unsubscribing from email alerts
HOW DO I UNSUSCRIBE FROM EMAIL ALERTS? You can update your preference to receive emails from us via your profile at mysterydining.net. After logging in, select ‘My diner ID’ which can be found on the top right of the webpage or by clicking the menu ...
Uploading photos
Where visits require photos to be taken, the 'Photo' section will be visible under 'Upload details'. Clicking on the button will take you to the Photo Uploader. You can select up to 5 photos at a time to upload, in either .jpg, .jpeg or a .png file ...
The HGEM Forum
The HGEM Forum is a place for diners to discuss their mystery visits and provide helpful, relevant content to one another. To help everyone enjoy our community, we ask that you keep the following guidelines in mind when posting: Treat all forum users ...
Completing your report
HOW SHOULD I STRUCTURE MY REPORT? Ensure the whole report is written in the past tense. Keep your report factual and objective. For example, instead of guessing that a dish was “microwaved”, include what made you think that – did you see/hear a ...
Popular Articles
About reward points
WHAT ARE THEY? Reward points are our way of recognising and rewarding your loyalty as a Mystery Guest. Each visit has at least 1 reward point attached and so the more visits you do the more points you gain. When you reach 1,000 points we'll send you ...
About my status
WHAT DOES MY STATUS MEAN? Your status reflects the quality of your reports, ability to meet report deadlines and can be impacted by cancellations. There are 4 status levels: Bronze, Silver, Gold and Platinum. The higher your status, the earlier you ...
Booking visits with HGEM
HOW DO I BOOK A VISIT? To book a visit login to your account and select ‘Book a Visit’. Here you will be able to see all the visits available in your selected locations. Select the visit you are interested in, check you are happy with the visit ...
HGEM Go App
HOW CAN I GET THE APP? There are QR codes and links on this page that will take you through either to Google Play or the App store. You could also search for 'HGEM Go' on your app store. From there you can install the app onto your phone. WHICH ...
How to use the Helpdesk and get support
If you're stuck, start by searching articles in this knowledge base. If you need to contact us, you can simply email support@mysterydining.com. This will create a ticket in our support desk which is monitored throughout UK business hours - we will ...