Recent Articles
How much will I be reimbursed for this visit?
When searching for a visit, you will see an information card that shows the Visit Criteria, the available dates, the suggested reimbursement for the visit, the points attached to the visit and if there is an additional fee. The suggested ...
Submitting your report
Once you have reached the end of the questionnaire, click the ‘Final Check’ box. This will perform a quick check of your report and highlight any spelling errors or unanswered questions. You can ignore or amend any spelling errors. Once you're happy, ...
Uploading photos
Where visits require photos to be taken, the 'Photo' section will be visible in the 'Complete visit' section. Click 'Add photos', where you can select up to 5 photos at a time to upload, in either .jpg, .jpeg or a .png file type. You can upload as ...
Unsubscribing from email alerts
HOW DO I UNSUBSCRIBE FROM EMAIL ALERTS? You can update your preference to receive emails from us via your profile. Simply navigate to the 'Account' tab and 'Notifications', if you don't want to receive email alerts, just untick the option!
Updating your profile
HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by navigating to 'Account' and 'Account information'. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY EMAIL ADDRESS OR ...
Popular Articles
About reward points
WHAT ARE THEY? Reward points are our way of recognising and rewarding your loyalty as a Mystery Guest. Each visit has at least 1 reward point attached and so the more visits you do the more points you gain. When you reach 1,000 points we'll send you ...
About my status
WHAT DOES MY STATUS MEAN? Your status reflects the quality of your reports, ability to meet report deadlines and cancellations made within 10 days of the last available date. There are 4 status levels: Bronze, Silver, Gold and Platinum. The higher ...
Knowing what you need to do
WHAT DO I HAVE TO READ? You need to confirm that you have read two things; the brief and the questionnaire. The brief is specific to the visit and includes details of what you need to do for your report to be accepted. By previewing the ...
What food and drink can I order?
Unless the criteria for a visit specifies otherwise, please order food and drink to reflect a normal experience. In the case of a restaurant meal, this should as a minimum be at least one main course and drink per person. Please try to make sure ...
Feedback on my reports
WHERE CAN I FIND FEEDBACK ON MY REPORTS? Any feedback on your reports will be emailed to your registered email address after each visit has been processed. It will also be listed on your 'Visit History' page. WHAT ARE 'THINGS TO CONSIDER'? Things to ...