WHAT DOES MY STATUS MEAN?
Your status reflects the quality of your reports, ability to meet report deadlines and cancellations made within 10 days of the last available date. There are 4 status levels: Bronze, Silver, Gold and Platinum. The higher your status, the earlier you can access to new visits.
HOW IS MY STATUS DECIDED?
Your status is based on a series of measures from your most recent 10 visits and cancellations and as a result your status can go up and down. Our system looks at several factors that influence quality and feeds the results into an automatic algorithm that gives your report a quality score. This may also be affected by unreliability- for example, if you submit your report late.
WHY HAVE I DROPPED A STATUS?
If you have cancelled a visit within 10 days of the last available date this may impact your status. If this is not the case, your 'Things to Consider' should provide you with further information on why this may have happened.
HOW CAN I IMPROVE MY STATUS?
Your status is improved by ensuring:
• The visit brief is followed.
• Your reports contain the information we require.
• Your spelling and grammar are correct.
• The report is submitted on time.
• You do not cancel your visits within 10 days of the period end (last available date).