Booking visits with HGEM
HOW DO I BOOK A VISIT?
To book a visit login to your account and select ‘Book a Visit’. Here you will be able to see all the visits available in your selected locations. Select the visit you are interested in, check you are happy with the visit requirements by looking at the criteria information and click ‘book’ to confirm.
Please only book a visit if you are confident that you can complete it. If your plans change, you can reschedule within the available dates for that visit, or you can cancel without penalty up to 10 days before the end of the visit period. If you cancel within 10 days of the period end, regardless of the reason, it will affect your status (the impact is greater the closer you are to the period end). So cancel early if you need to!
WHICH VISITS CAN I BOOK?
You can choose whichever visits are available to you under the 'Book a Visit' tab as long as you meet the visit criteria. Some visits have age, visit times and party size requirements. Please note if you don’t meet the criteria detailed in the brief then your report could be invalidated.
WHEN ARE NEW VISITS ADDED?
We add visits in batches as they are requested by our clients. The first half of the month is generally when more visits are added but we recommend that you regularly log in to check visit availability. Unless you have opted out, you will receive a weekly email highlighting visits available in your locations.
WHY ARE THERE NO VISITS IN MY LOCATIONS?
This just means that all of our current visits have been booked by other guests. Most venues have a 3-month no-return policy to reduce the chance of you being identified. Venues you have visited recently will not show up on your profile.
WHEN CAN I GO?
Available dates for a visit will be shown on a calendar. Please ensure that you can visit on the date you select as it can be hard for us to re-book a visit at short notice. You will receive a booking confirmation email, please check that the details are correct. Some visits have specific requirements that are best discussed over the phone. If in doubt, get in touch.
WHAT IF I HAVEN'T RECEIVED A CONFIRMATION EMAIL?
Contact us as soon as possible as it may be that the visit hasn't been saved to your profile. If you complete a visit without having received a confirmation email, we will not be able to use your report or reimburse you for the visit.
WHAT IF I KNOW SOMEONE WHO WORKS AT THE VENUE?
Then please don't book the visit, as this might invalidate your report.
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