Completing consumer surveys for us
We sometimes invite you to complete surveys to collect the opinion of our guests on a range of hospitality topics. We use the results to write articles for the HGEM website. These are often shared on the Facebook page @mysterydining. Normally, in return for completing a survey we offer you 5 reward points. To receive the points, you will need to enter your guest ID in the required section.
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Completing your report
HOW SHOULD I STRUCTURE MY REPORT? Ensure the whole report is written in the past tense. Keep your report factual and objective. For example, instead of guessing that a dish was “microwaved”, include what made you think that – did you see/hear a ...
About reward points
WHAT ARE THEY? Reward points are our way of recognising and rewarding your loyalty as a Mystery Guest. Each visit has at least 1 reward point attached and so the more visits you do the more points you gain. When you reach 1,000 points we'll send you ...
When a venue is full or not serving food
If your visit is during office opening hours and you can contact us without drawing attention to yourself, then please do so and we can advise you of what to do. WHAT IF THERE IS A WAIT TO BE SEATED? Most often when arriving at a venue that is full, ...
Unsubscribing from email alerts
HOW DO I UNSUBSCRIBE FROM EMAIL ALERTS? You can update your preference to receive emails from us via your profile. Simply navigate to the 'Account' tab and 'Notifications', if you don't want to receive email alerts, just untick the option!
When and what to write in your report
WHEN CAN I START COMPLETING IT? Everything in your report should be written after the event. Writing it in advance may invalidate your report. However, if there is a telephone enquiry section, you may complete this before the visit (after you have ...