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Submitting your report
Once you have reached the end of the questionnaire, click the ‘Final Check’ box. This will perform a quick check of your report and highlight any spelling errors or unanswered questions. You can ignore or amend any spelling errors. Once you're happy, ...
Report deadlines and dealing with queries
WHEN SHOULD I SUBMIT THE REPORT? If you complete your visit on Sunday-Thursday, we need to receive your report by 12:00 noon UK time the next day, so we can contact you to discuss the contents before sending to our client. Add an extra day if you ...
About reward points
WHAT ARE THEY? Reward points are our way of recognising and rewarding your loyalty as a Mystery Guest. Each visit has at least 1 reward point attached and so the more visits you do the more points you gain. When you reach 1,000 points we'll send you ...
Technical Issues
I AM EXPERIENCING AN ISSUE WITH THE WEBSITE. Please screenshot the issue you are experiencing and send this to our Support team by adding a ticket via the Helpdesk, along with a description of the issue and the device and browser you are using. I AM ...
Booking visits with HGEM
HOW DO I BOOK A VISIT? To book a visit login to your account and navigate to the 'Discover' page. Your home location is set as the default location, but the app works by showing you all the visits that are near to your physical location. So if you're ...