Completing your report

Completing your report

HOW SHOULD I STRUCTURE MY REPORT?

  • Ensure the whole report is written in the past tense.
  • Keep your report factual and objective. For example, instead of guessing that a dish was “microwaved”, include what made you think that – did you see/hear a microwave? Was it hot on the outside but frozen in the middle?
  • Do not use the exact wording of the question to form part of your answer. For example, if the question asks, “Was the entrance clean and tidy?” Instead of repeating “The entrance was clean and tidy” you could say, “The entrance was free of litter, the tables were clear and ready to use, and the windows appeared clean.”
  • Do not compare to previous visits, other restaurants, or talk about other diners. The report is about you and your experience on the day only!
  • Do not write your answers in list format. Instead, please use full sentences, starting with a capital and ending in a full stop.

BEFORE SUBMITTING

  • Check the correct receipt and all required photos are uploaded and proofread your report!

    • Related Articles

    • Submitting your report

      Once you have reached the end of the questionnaire there will be a ‘Final Check’ box. When selecting this box, if you have not completed the questionnaire, you will be notified of how many questions are left to answer and which ones. When the ...

    • Report deadlines and dealing with queries

      WHEN SHOULD I SUBMIT THE REPORT? If you complete your visit on Sun-Thur, we need to receive your report by 12:00 noon UK time the next day, so we can contact you to discuss the contents before sending to our client. Add an extra day if you complete ...

    • About reward points

      WHAT ARE THEY? Reward points are our way of recognising and rewarding your loyalty as a Mystery Guest. Each visit has at least 1 reward point attached and so the more visits you do the more points you gain. When you reach 1,000 points we'll send you ...

    • Feedback on my reports

      WHERE CAN I FIND FEEDBACK ON MY REPORTS? Any feedback on your reports will be emailed to your registered email address after each visit has been processed. It will also be listed on your 'Visit History' page. WHAT ARE 'THINGS TO CONSIDER'? Things to ...

    • Mystery Guest Terms and Conditions

      The following information sets out what HGEM (We, Us) and you (as a mystery diner) can reasonably expect from your volunteering role as a mystery guest for Us. We appreciate you volunteering with us and we are committed to providing mystery guests ...