Unsubscribing from email alerts
HOW DO I UNSUSCRIBE FROM EMAIL ALERTS?
You can update your preference to receive emails from us via your profile at mysterydining.net.
After logging in, select ‘My diner ID’ which can be found on the top right of the webpage or by clicking the menu on mobile:
This will take you to the ‘Personal Details’ tab. On this page, select the ‘Account’ tab:
This will take you to where you can update your password, bank account details and unsubscribe from email alerts.
Please note that the app currently does not have the capability to update your email preference or details.
Updating your bank details
HOW DO I UPDATE MY BANK DETAILS? Before you complete your first visit, you must input your bank account details so your reimbursements are not delayed. You can do this via your online profile on the website by following these steps: After logging in, ...
Updating your profile
HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by clicking on the 'My diner ID' button in the top right of the website. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY ...
WHEN CAN I EXPECT TO BE REIMBURSED? When your report has been reviewed by the Assessment Quality team, you will receive a confirmation email with a reimbursement date, which will be within 4 weeks of your visit. Your reimbursement will be paid to the ...
Making a complaint to the venue
Please do not approach the venue after your visit to complain. Remember that you have the opportunity to record factually in your report what happened - please keep the details balanced and objective. WHAT IF I GET SICK AFTERWARDS AND SUSPECT FOOD ...
When a venue is closed during advertised opening hours
Sometimes, we may be unaware that a venue is closed during their advertised opening hours. Double check you are at the right location and then look around for possible reasons why the venue is closed and/or when they might be open again. Please take ...