WHAT TYPES OF TTCS ARE THERE?
• Grammar, spelling and writing structure- Your report should be written in the past tense, using full sentences and correct grammar.
• Missing detail- briefing notes underneath the questions will give guidance on the additional detail required.
• Not justifying a negative score - For every score that has been marked No or not given top marks you need to justify the reason for this.
• Score Changes – If a question score and the comments left do not match. E.g. you have scored ‘No’ but have commented positively or that the question requirements were met.
• Missing photos/receipts - All photo and receipt requirements will be noted in the visit brief.
• Not meeting visit requirements - We will need to check with the account manager whether we can still use your report. All visit requirements will be noted in the visit brief.
• Removed comments- Ensure your comments are relevant to the question, factual and objective. For example, we may need to remove comments on other diners, venues or visits.
• Staff descriptions- Please be kind when describing staff by using descriptors such as their gender, outfit, approximate age and height, hair colour and hairstyle. Specific guidance on this may be given in the briefing notes underneath some questions.