When searching for a visit, you will see an information card that shows the Visit Criteria, the available dates, the suggested reimbursement for the visit, the points attached to the visit and if there is an additional fee.
The suggested reimbursement is shown via an arrow, and the £_ this will give you an idea as to what the maximum reimbursement could be. But to know exactly what reimbursement to expect, you need to double-check the visit brief, as this will have the specific information related to your visit.
Sometimes we have a reimbursement for a lunch visit and a dinner visit, sharing the same brief, as the reimbursement for a dinner visit is higher, that's the amount the 'up to arrow' displays; you will need to check the brief for the exact lunch reimbursement.
Always double-check the brief for your reimbursement before completing the visit, and let our support team know if you have any questions!
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Visit reimbursement
WHY DOES THE REIMBURSEMENT NOT COVER THE COST OF THE VISIT? All reimbursements are decided by the client. Sometimes this will cover the cost of the visit and in other cases is a contribution towards the overall cost. DO YOU REIMBURSE FOR ...
Cancelling and Rescheduling a visit.
CAN I CANCEL OR RESCHEDULE A VISIT? You can change your visit date or cancel your visit if your circumstances change. This should be done via the Mystery Dining app or on the Website. Simply, visit the 'My visits' tab, then 'My Scheduled visits', ...
How to behave on a visit
The general rule is to just act normally. Whilst we need you to be observant, we would also like you to have a good experience if possible - and of course, not to look suspicious! WHAT IF I KNOW SOMEONE WHO WORKS THERE? You are not permitted to carry ...
When a venue is full or not serving food
If your visit is during office opening hours and you can contact us without drawing attention to yourself, then please do so and we can advise you of what to do. WHAT IF THERE IS A WAIT TO BE SEATED? Most often when arriving at a venue that is full, ...
Report deadlines and dealing with queries
WHEN SHOULD I SUBMIT THE REPORT? If you complete your visit on Sunday-Thursday, we need to receive your report by 12:00 noon UK time the next day, so we can contact you to discuss the contents before sending to our client. Add an extra day if you ...