Knowing what you need to do
WHAT DO I HAVE TO READ?
You need to confirm that you have read two things; the brief and the questionnaire. The brief is specific to the visit and includes details of what you need to do for your report to be accepted. By previewing the questionnaire, you will be able to see the questions you'll need to answer after your visit - you should be familiar with it and you may want to take it with you (as long as it's hidden!). A small number of visits also have a separate PDF document that you need to review.
WHAT IF I DON'T UNDERSTAND THE BRIEF?
Send an email to our support team. We're always happy to talk through any queries with you. It is much better to ask questions before your visit to ensure you complete the report correctly. It may also help us to make the brief clearer for others. Note that misunderstandings can invalidate your report.
WHAT TIME SHOULD I/WE ARRIVE?
Check the brief, as certain visits have restrictions on arrival times. However, please arrive at the venue at least one hour prior to closing time (unless the criteria specifies otherwise). And ensure that all members of your party enter the venue at the same time.
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Making a booking with the venue
DO I NEED TO BOOK A TABLE? The brief for your visit will outline whether or not you need to book a table. If you do book a table, please ensure it's not through a third party website but direct with the venue. WHAT IF A HOTEL DOES NOT HAVE ...
About photos
DO I NEED TO TAKE PHOTOS? Each brief should specify whether or not photos are required to accompany your report. Where photos of food are required, please take them before starting to eat! WHAT IF FACES ARE IN THE PHOTO? Best to avoid them if you ...
Report deadlines and dealing with queries
WHEN SHOULD I SUBMIT THE REPORT? If you complete your visit on Sun-Thur, we need to receive your report by 12:00 noon UK time the next day, so we can contact you to discuss the contents before sending to our client. Add an extra day if you complete ...
About receipts
DO I NEED A RECEIPT? Yes, unless stated otherwise in the brief. It is really important that you collect all receipts that are applicable for your visit. If for some reason you are unable to provide a receipt, please contact the office as soon as ...
How to behave on a visit
The general rule is to just act normally. Whilst we need you to be observant, we would also like you to have a good experience if possible - and of course, not to look suspicious! WHAT IF I KNOW SOMEONE WHO WORKS THERE? You are not permitted to carry ...