Making a booking with the venue
DO I NEED TO BOOK A TABLE?
The brief for your visit will outline whether or not you need to book a table. If you do book a table, please ensure it's not through a third party website but direct with the venue.
WHAT IF A HOTEL DOES NOT HAVE AVAILABILITY?
Tell the hotel that you need to check your dates and will call them back. Contact us to see if a different date is acceptable, if so, call the hotel back (recording both calls if this is required for your visit) and continue the booking as normal. Tip: it's always good to check availability on the hotel website before calling.
WHAT IF THE VENUE DOES NOT HAVE A TABLE AT THE TIME STATED IN THE CRITERIA?
Tell the venue that you need to check your times and will call them back. Contact us as soon as possible and we will ask the account manager to confirm if the visit can go in at a different time or if it will be possible to do as a walk-in visit.
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When a venue is full or not serving food
If your visit is during office opening hours and you can contact us without drawing attention to yourself, then please do so and we can advise you of what to do. WHAT IF THERE IS A WAIT TO BE SEATED? Most often when arriving at a venue that is full, ...
How to use the Helpdesk and get support
If you need extra support, try searching our knowledge base. We have step-by-step guides on all topics! From how to book a visit to what to do if the venue is closed when you arrive! You can use our live chat feature to find answers directly or to ...