Please do not approach the venue after your visit to complain. Remember that you have the opportunity to record factually in your report what happened - please keep the details balanced and objective.
WHAT IF I GET SICK AFTERWARDS AND SUSPECT FOOD POISONING?
Please ensure that there is no mention of this within your report and submit this as normal. If you would like to pass this feedback additionally to the client, please contact HGEM via our Helpdesk. There are 2 options available in terms of contacting the client:
1. You wish to contact the client directly. Before doing this, we will need to forewarn the client so they are aware you were visiting as an assessor and have received reimbursement for the visit. We would also need to remove your ability to book visits for this client in future as they will have your personal information.
2. We can pass on the feedback to the client on your behalf so that you remain anonymous. However, there would be no action taken from the client in relation to this feedback.