HOW DOES IT WORK?
We provide a call recording service. If an assessment requires a call to be recorded, we will provide details of how to do this. You will need to enter the number to call, a visit ID and a PIN. The person you are calling will not see your number.
HOW SHOULD I BEHAVE?
Just treat it as a normal enquiry. Check the brief in case there are specific things you need to ask about. In some cases, the brief may require you to record the call if you leave any personal details in the call, we will edit these out of the recording before it is published.
WHAT IF THE CALL WAS NOT ANSWERED?
We recommend trying to call the restaurant 3 times, with at least one call out of peak hours (unless the time of the call is specified on the brief). Then detail the dates and times you called and what happened.
WHAT IF THEY SAY THEY'LL CALL BACK?
Firstly, they won't know your number anyway, so only give this out if it feels appropriate. If the person who originally answers your call is unable to help and says that someone else will be calling you, please ask the name of the person who will be contacting you. When the call comes through, ignore it and then call the venue back asking for the person whose call you missed.
WHAT ABOUT PERSONAL DATA?
When reviewing the call, we use an editing tool to remove anything that would identify you.