Reimbursement payment dates

Reimbursement payment dates

WHEN CAN I EXPECT TO BE REIMBURSED?
When your report has been reviewed by the Assessment Quality team, you will receive a confirmation email with a reimbursement date, which will be within 4 weeks of your visit. Your reimbursement will be paid to the account provided on your profile within 5 working days from the date indicated on your visit completion email. You can also view the payment dates in the table below:

First Visit Date Last Visit Date Payment within 5 days of
04/12/2023 10/12/2023 29/12/2023
11/12/2023 17/12/2023 05/01/2024
18/12/2023 24/12/2023 12/01/2024
25/12/2023 31/12/2023 19/01/2024
01/01/2024 07/01/2024 26/01/2024
08/01/2024 14/01/2024 02/02/2024
15/01/2024 21/01/2024 09/02/2024
22/01/2024 28/01/2024 16/02/2024
29/01/2024 04/02/2024 23/02/2024
05/02/2024 11/02/2024 01/03/2024
12/02/2024 18/02/2024 08/03/2024
19/02/2024 25/02/2024 15/03/2024
26/02/2024 03/03/2024 22/03/2024
04/03/2024 10/03/2024 29/03/2024
11/03/2024 17/03/2024 05/04/2024
18/03/2024 24/03/2024 12/04/2024
25/03/2024 31/03/2024 19/04/2024
01/04/2024 07/04/2024 26/04/2024
08/04/2024 14/04/2024 03/05/2024
15/04/2024 21/04/2024 10/05/2024
22/04/2024 28/04/2024 17/05/2024
29/04/2024 05/05/2024 24/05/2024
06/05/2024 12/05/2024 31/05/2024
13/05/2024 19/05/2024 07/06/2024
20/05/2024 26/05/2024 14/06/2024
27/05/2024 02/06/2024 21/06/2024
03/06/2024 09/06/2024 28/06/2024
10/06/2024 16/06/2024 05/07/2024
17/06/2024 23/06/2024 12/07/2024
24/06/2024 30/06/2024 19/07/2024
01/07/2024 07/07/2024 26/07/2024
08/07/2024 14/07/2024 02/08/2024
15/07/2024 21/07/2024 09/08/2024
22/07/2024 28/07/2024 16/08/2024
29/07/2024 04/08/2024 23/08/2024
05/08/2024 11/08/2024 30/08/2024
12/08/2024 18/08/2024 06/09/2024
19/08/2024 25/08/2024 13/09/2024
26/08/2024 01/09/2024 20/09/2024
02/09/2024 08/09/2024 27/09/2024
09/09/2024 15/09/2024 04/10/2024
16/09/2024 22/09/2024 11/10/2024
23/09/2024 29/09/2024 18/10/2024
30/09/2024 06/10/2024 25/10/2024
07/10/2024 13/10/2024 01/11/2024
14/10/2024 20/10/2024 08/11/2024
21/10/2024 27/10/2024 15/11/2024
28/10/2024 03/11/2024 22/11/2024
04/11/2024 10/11/2024 29/11/2024
11/11/2024 17/11/2024 06/12/2024
18/11/2024 24/11/2024 13/12/2024
25/11/2024 01/12/2024 20/12/2024
02/12/2024 08/12/2024 27/12/2024
09/12/2024 15/12/2024 03/01/2025
16/12/2024 22/12/2024 10/01/2025
23/12/2024 29/12/2024 17/01/2025
30/12/2024 05/01/2025 24/01/2025
06/01/2025 12/01/2025 31/01/2025
13/01/2025 19/01/2025 07/02/2025

WHAT DO I DO IF I HAVEN'T RECEIVED MY REIMBURSEMENT?
If you have not received your reimbursement within 5 working days of the date indicated, please get in touch with the Support team via email. They will be able to look into this for you.
    • Related Articles

    • Visit reimbursement

      WHY DOES THE REIMBURSEMENT NOT COVER THE COST OF THE VISIT? All reimbursements are decided by the client. Sometimes this will cover the cost of the visit and in other cases is a contribution towards the overall cost. DO YOU REIMBURSE FOR ...
    • When a venue is closed during advertised opening hours

      Sometimes, we may be unaware that a venue is closed during their advertised opening hours. Double check you are at the right location and then look around for possible reasons why the venue is closed and/or when they might be open again. Please take ...
    • Cancelling and Rescheduling a visit.

      CAN I CANCEL OR RESCHEDULE A VISIT? You can change your visit date or cancel your visit if your circumstances change. This should be done via the HGEM Go app or on the 'My scheduled visits' tab on the home page of your online profile. Please don't ...
    • When a venue is full or not serving food

      If your visit is during office opening hours and you can contact us without drawing attention to yourself, then please do so and we can advise you of what to do. WHAT IF THERE IS A WAIT TO BE SEATED? Most often when arriving at a venue that is full, ...
    • Making a booking with the venue

      DO I NEED TO BOOK A TABLE? The brief for your visit will outline whether or not you need to book a table. If you do book a table, please ensure it's not through a third party website but direct with the venue. ​ WHAT IF A HOTEL DOES NOT HAVE ...