Reimbursement payment dates

Reimbursement payment dates

WHEN CAN I EXPECT TO BE REIMBURSED?
When your report has been reviewed by the Assessment Quality team, you will receive a confirmation email with a reimbursement date, which will be within 4 weeks of your visit. Your reimbursement will be paid to the account provided on your profile within 5 working days from the date indicated on your visit completion email. You can also view the payment dates in the table below:

First Visit Date

Last Visit Date

Payment within 5 days of

16/12/2024

22/12/2024

10/01/2025

23/12/2024

29/12/2024

17/01/2025

30/12/2024

05/01/2025

24/01/2025

06/01/2025

12/01/2025

31/01/2025

13/01/2025

19/01/2025

07/02/2025

20/01/2025

26/01/2025

14/02/2025

27/01/2025

02/02/2025

21/02/2025

03/02/2025

09/02/2025

28/02/2025

10/02/2025

16/02/2025

07/03/2025

17/02/2025

23/02/2025

14/03/2025

24/02/2025

02/03/2025

21/03/2025

03/03/2025

09/03/2025

28/03/2025

10/03/2025

16/03/2025

04/04/2025

17/03/2025

23/03/2025

11/04/2025

24/03/2025

30/03/2025

18/04/2025

31/03/2025

06/04/2025

25/04/2025

07/04/2025

13/04/2025

02/05/2025

14/04/2025

20/04/2025

09/05/2025

21/04/2025

27/04/2025

16/05/2025

28/04/2025

04/05/2025

23/05/2025

05/05/2025

11/05/2025

30/05/2025

12/05/2025

18/05/2025

06/06/2025

19/05/2025

25/05/2025

13/06/2025

26/05/2025

01/06/2025

20/06/2025

02/06/2025

08/06/2025

27/06/2025

09/06/2025

15/06/2025

04/07/2025

16/06/2025

22/06/2025

11/07/2025

23/06/2025

29/06/2025

18/07/2025

30/06/2025

06/07/2025

25/07/2025

07/07/2025

13/07/2025

01/08/2025

14/07/2025

20/07/2025

08/08/2025

21/07/2025

27/07/2025

15/08/2025

28/07/2025

03/08/2025

22/08/2025

04/08/2025

10/08/2025

29/08/2025

11/08/2025

17/08/2025

05/09/2025

18/08/2025

24/08/2025

12/09/2025

25/08/2025

31/08/2025

19/09/2025

01/09/2025

07/09/2025

26/09/2025

08/09/2025

14/09/2025

03/10/2025

15/09/2025

21/09/2025

10/10/2025

22/09/2025

28/09/2025

17/10/2025

29/09/2025

05/10/2025

24/10/2025

06/10/2025

12/10/2025

31/10/2025

13/10/2025

19/10/2025

07/11/2025

20/10/2025

26/10/2025

14/11/2025

27/10/2025

02/11/2025

21/11/2025

03/11/2025

09/11/2025

28/11/2025

10/11/2025

16/11/2025

05/12/2025

17/11/2025

23/11/2025

12/12/2025

24/11/2025

30/11/2025

19/12/2025

01/12/2025

07/12/2025

26/12/2025

08/12/2025

14/12/2025

02/01/2026

15/12/2025

21/12/2025

09/01/2026

22/12/2025

28/12/2025

16/01/2026

29/12/2025

04/01/2026

23/01/2026

05/01/2026

11/01/2026

30/01/2026

FOR ASSESSORS THAT LIVE OUTSIDE OF THE UK OR VISITS THAT ARE REIMBURSED IN A CURRENCY OTHER THAN GBP
Payments are processed in the middle of each month following your visit. For example, reimbursement for a visit completed in January will be processed in the middle of February.

WHAT DO I DO IF I HAVEN'T RECEIVED MY REIMBURSEMENT?
If you have not received your reimbursement within 5 working days of the date indicated, please get in touch with the Support team via chat or adding a ticket on the Helpdesk. They will be able to look into this for you.

    • Related Articles

    • Visit reimbursement

      WHY DOES THE REIMBURSEMENT NOT COVER THE COST OF THE VISIT? All reimbursements are decided by the client. Sometimes this will cover the cost of the visit and in other cases is a contribution towards the overall cost. DO YOU REIMBURSE FOR ...

    • How much will I be reimbursed for this visit?

      When searching for a visit, you will see an information card that shows the Visit Criteria, the available dates, the suggested reimbursement for the visit, the points attached to the visit and if there is an additional fee. The suggested ...

    • Updating your bank details

      HOW DO I UPDATE MY BANK DETAILS? Before you book your first visit, you must input your bank account details so your reimbursements are not delayed. To add your bank details, head to 'Account' and then 'Payment information', you can select the ...

    • Cancelling and Rescheduling a visit.

      CAN I CANCEL OR RESCHEDULE A VISIT? You can change your visit date or cancel your visit if your circumstances change. This should be done via the Mystery Dining app or on the Website. Simply, visit the 'My visits' tab, then 'My Scheduled visits', ...

    • Booking visits with HGEM

      HOW DO I BOOK A VISIT? To book a visit login to your account and navigate to the 'Discover' page. Your home location is set as the default location, but the app works by showing you all the visits that are near to your physical location. So if you're ...