Taking guests on visits

Taking guests on visits

WHO CAN I TAKE WITH ME?
Details of party numbers will always be included in the brief for the visit or in the visit criteria but are usually for 2 adults. Please note that you should never take more than your agreed number of guests as this will invalidate your report. This includes babies and small children (even if they are not eating) and extra guests paying for themselves. If your guest cannot make it, check to see if the visit can be completed by one person, or if someone else can go with you. If neither of these are possible, please cancel the visit from your profile so it can be released to other guests as soon as possible.

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    • Booking visits with HGEM

      HOW DO I BOOK A VISIT? To book a visit, log in to your account and navigate to the 'Discover' page. Your home location is set as the default location, but the app works by showing you all the visits that are near your physical location. So if you're ...

    • Adding new locations and filtering visits

      Adding a new location to your profile By default, your 'Home' Location is based on your address, and you can see all the eligible visits available to you. Your status will still influence the visits you see. The list displays visits based on your ...

    • Using the visit filters to Hide or show specific visits.

      You can customise your Discover page to show the type of visits you'd like to see and hide the ones you don't. Date: You select a range of dates in the future and see what visits we have. This is useful if you know you're travelling and would like to ...

    • What factors affect how visits are visible on your profile

      Our system has a few different 'rules' that affect how you'll see visits on your profile. These can be specific to your profile, locations and any visits previously completed. Why can I no longer see any visits? I just booked a lot and now I can't ...

    • Completing consumer surveys for us

      We sometimes invite you to complete surveys to collect the opinion of our guests on a range of hospitality topics. We use the results to write articles for the HGEM website. These are often shared on the Facebook page @mysterydining. Normally, in ...