Technical Issues

Technical Issues

I AM EXPERIENCING AN ISSUE WITH THE WEBSITE.
Please screenshot the issue you are experiencing and send this to our Support team by adding a ticket via the Helpdesk, along with a description of the issue and the device and browser you are using.

I AM UNABLE TO SUBMIT MY REPORT.
Please screenshot the issue you are experiencing and send this to our Support team by adding a ticket via the Helpdesk, along with a description of the issue and the device and browser you are using. Please also let us know when your report is due so we can determine if this will be late in to us.

I AM UNABLE TO UPLOAD MULTIPLE RECEIPTS TO MY REPORT.
You can only upload one photo to the receipt section. If you are unable to photograph all receipts together, please feel free to add any additional photos into the main photo section of the report.

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    • Uploading photos

      Where visits require photos to be taken, the 'Photo' section will be visible under 'Upload details'. Clicking on the button will take you to the Photo Uploader. You can select up to 5 photos at a time to upload, in either .jpg, .jpeg or a .png file ...

    • Updating your bank details

      HOW DO I UPDATE MY BANK DETAILS? Before you complete your first visit, you must input your bank account details so your reimbursements are not delayed. You can do this via your online profile on the website by following these steps: After logging in, ...