Technical Issues

Technical Issues

I AM EXPERIENCING AN ISSUE WITH THE WEBSITE.
Please screenshot the issue you are experiencing and send this to our Support team at support@mysterydining.com, along with a description of the issue and the device and browser you are using.

I AM UNABLE TO SUBMIT MY REPORT.
Please screenshot the issue you are experiencing and send this to our Support team at support@mysterydining.com, along with a description of the issue and the device and browser you are using. Please also let us know when your report is due so we can determine if this will be late in to us.

I AM UNABLE TO UPLOAD PHOTOS/RECEIPTS TO MY REPORT.
Please check that the file size does not exceed 4MB and the file type is .jpg. If you are still unable to upload the photos, please send these to us via email along with the visit ID. We can attach these to your report once this is submitted to us. If you are unable to submit the report without photos or receipts, feel free to upload a placeholding image which we can remove once the report has been submitted.

    • Related Articles

    • Uploading photos

      Where visits require photos to be taken, the 'Photo' section will be visible under 'Upload details'. Clicking on the button will take you to the Photo Uploader. You can select up to 5 photos at a time to upload, in either .jpg, .jpeg or a .png file ...

    • Updating your bank details

      HOW DO I UPDATE MY BANK DETAILS? Before you complete your first visit, you must input your bank account details so your reimbursements are not delayed. You can do this via your online profile on the website by following these steps: After logging in, ...

    • Feedback on my reports

      WHERE CAN I FIND FEEDBACK ON MY REPORTS? Any feedback on your reports will be emailed to your registered email address after each visit has been processed. It will also be listed on your 'Visit History' page. WHAT ARE 'THINGS TO CONSIDER'? Things to ...