The HGEM Community

The HGEM Community

The HGEM Community is a place for diners to discuss their mystery visits and provide helpful, relevant content to one another. To help everyone enjoy our community, we ask that you keep the following guidelines in mind when posting:

  • Treat all community users with courtesy, kindness, and respect.
  • Offensive language, personal attacks, name-calling, and trolling will not be permitted.
  • Ensure that your posts are relevant to the community's purpose and respective discussion threads.
  • Be cautious when sharing personal, sensitive, or confidential information about yourself or others on the community.
  • Avoid naming or linking to other Mystery Shopping companies.

We maintain the rights to remove posts and threads that do not adhere to our guidelines. If you come across any posts that violate these guidelines or are offensive, please use the report function to alert HGEM staff.


    • Related Articles

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      HOW DO I BOOK A VISIT? To book a visit login to your account and navigate to the 'Discover' page. Your home location is set as the default location, but the app works by showing you all the visits that are near to your physical location. So if you're ...

    • Guidance on Tax Returns

      As a diner with HGEM, you are not employed by us. This means you are responsible for understanding and managing your own tax obligations, including how to declare any income, fees, or reimbursements. What You Need to Do If you are unsure about how to ...

    • Mystery Dining App

      HOW CAN I GET THE APP? You can either download the app on Google Play or the App store. You could also search for 'Mystery Dining' on your app store. From there, you can install the app onto your phone. WHAT DO I NEED TO DO ABOUT THE HGEM GO APP? ...

    • Updating your profile

      HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by navigating to 'Account' and 'Account information'. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY EMAIL ADDRESS OR ...

    • Making a complaint to the venue

      Please do not approach the venue after your visit to complain. Remember that you have the opportunity to record factually in your report what happened - please keep the details balanced and objective. WHAT IF I GET SICK AFTERWARDS AND SUSPECT FOOD ...