Updating your bank details
HOW DO I UPDATE MY BANK DETAILS?
Before you complete your first visit, you must input your
bank account details so your reimbursements are not delayed. You can do this
via your online profile on the website by following these steps:
After logging in, select ‘My diner ID’ which can be found on the top right of
the webpage or by clicking the menu on mobile:
This will take you to the ‘Personal Details’ tab. On this
page, select the ‘Account’ tab:
This will take you to where you can update your password,
bank account details and unsubscribe from email alerts.
If you encounter any issues when inputting your details,
please email us at email@example.com. Please note that the app currently does not have the capability to update your details.
Updating your profile
HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by clicking on the 'My diner ID' button in the top right of the website. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY ...
Report deadlines and dealing with queries
WHEN SHOULD I SUBMIT THE REPORT? If you complete your visit on Sun-Thur, we need to receive your report by 12:00 noon UK time the next day, so we can contact you to discuss the contents before sending to our client. Add an extra day if you complete ...
Mystery Guest Terms and Conditions
The following information sets out what HGEM (We, Us) and you (as a mystery diner) can reasonably expect from your volunteering role as a mystery guest for Us. We appreciate you volunteering with us and we are committed to providing mystery guests ...
Making a complaint to the venue
Please do not approach the venue after your visit to complain. Remember that you have the opportunity to record factually in your report what happened - please keep the details balanced and objective. WHAT IF I GET SICK AFTERWARDS AND SUSPECT FOOD ...
Recording telephone calls
HOW DOES IT WORK? We provide a call recording service. If an assessment requires a call to be recorded, we will provide details of how to do this. You will need to enter the number to call, a visit ID and a PIN. The person you are calling will not ...