HOW DO I UPDATE MY PERSONAL DETAILS?
You can update most of your personal details online by clicking on the 'My diner ID' button in the top right of the website. Once you have finished updating, click 'Save' to confirm the changes.
HOW DO I UPDATE MY EMAIL ADDRESS?
Please email us at
support@mysterydining.com and confirm your full name, date of birth, postcode and a given contact number. This is so we can verify your identity in order to make the change.
HOW DO I UNSUSCRIBE FROM EMAIL ALERTS?
In your online profile, untick the 'Yes, email me' box that can be found on the 'Account' page.
HOW DO I CLOSE MY MYSTERY DINING ACCOUNT?
I HAVE A QUESTION REGARDING GDPR AND MY DATA
Please email any GDPR or data queries to privacy@hgem.com.
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HOW DO I UPDATE MY BANK DETAILS? Before you complete your first visit, you must input your bank account details so your reimbursements are not delayed. You can do this via your online profile on the website by following these steps: After logging in, ...
About reward points
WHAT ARE THEY? Reward points are our way of recognising and rewarding your loyalty as a Mystery Guest. Each visit has at least 1 reward point attached and so the more visits you do the more points you gain. When you reach 1,000 points we'll send you ...
Visit reimbursement
WHEN CAN I EXPECT TO BE REIMBURSED? When your report has been reviewed by the Assessment Quality team, you will receive a confirmation email with a reimbursement date, which will be within 4 weeks of your visit. Your reimbursement will be paid to the ...
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Report deadlines and dealing with queries
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