Updating your profile

Updating your profile

HOW DO I UPDATE MY PERSONAL DETAILS?
You can update most of your personal details online by clicking on the 'My diner ID' button in the top right of the website. Once you have finished updating, click 'Save' to confirm the changes.

HOW DO I UPDATE MY EMAIL ADDRESS?
Please email us at support@mysterydining.com and confirm your full name, date of birth, postcode and a given contact number. This is so we can verify your identity in order to make the change.

HOW DO I CLOSE MY MYSTERY DINING ACCOUNT?
Please contact us at support@mysterydining.com and we can retire your account.

I HAVE A QUESTION REGARDING GDPR AND MY DATA
Please email any GDPR or data queries to privacy@hgem.com.
    • Related Articles

    • Updating your bank details

      HOW DO I UPDATE MY BANK DETAILS? Before you complete your first visit, you must input your bank account details so your reimbursements are not delayed. You can do this via your online profile on the website by following these steps: After logging in, ...
    • Unsubscribing from email alerts

      HOW DO I UNSUSCRIBE FROM EMAIL ALERTS? You can update your preference to receive emails from us via your profile at mysterydining.net. After logging in, select ‘My diner ID’ which can be found on the top right of the webpage or by clicking the menu ...
    • Cancelling and Rescheduling a visit.

      CAN I CANCEL OR RESCHEDULE A VISIT? You can change your visit date or cancel your visit if your circumstances change. This should be done via the HGEM Go app or on the 'My scheduled visits' tab on the home page of your online profile. Please don't ...
    • About reward points

      WHAT ARE THEY? Reward points are our way of recognising and rewarding your loyalty as a Mystery Guest. Each visit has at least 1 reward point attached and so the more visits you do the more points you gain. When you reach 1,000 points we'll send you ...
    • Booking visits with HGEM

      HOW DO I BOOK A VISIT? To book a visit login to your account and select ‘Book a Visit’. Here you will be able to see all the visits available in your selected locations. Select the visit you are interested in, check you are happy with the visit ...