HOW DO I UPDATE MY PERSONAL DETAILS?
You can update most of your personal details online by clicking on the 'My diner ID' button in the top right of the website. Once you have finished updating, click 'Save' to confirm the changes.
HOW DO I UPDATE MY EMAIL ADDRESS?
Please email us at firstname.lastname@example.org
and confirm your full name, date of birth, postcode and a given contact number. This is so we can verify your identity in order to make the change.
HOW DO I UNSUSCRIBE FROM EMAIL ALERTS?
In your online profile, untick the 'Yes, email me' box that can be found on the 'Account' page.
HOW DO I CLOSE MY MYSTERY DINING ACCOUNT?
I HAVE A QUESTION REGARDING GDPR AND MY DATA
Please email any GDPR or data queries to email@example.com.
Updating your bank details
HOW DO I UPDATE MY BANK DETAILS? Before you complete your first visit, you must input your bank account details so your reimbursements are not delayed. You can do this via your online profile on the website by following these steps: After logging in, ...
Cancelling and Rescheduling a visit.
CAN I CANCEL OR RESCHEDULE A VISIT? You can change your visit date or cancel your visit if your circumstances change. This should be done via the HGEM Go app or on the 'My scheduled visits' tab on the home page of your online profile. Please don't ...
WHEN CAN I EXPECT TO BE REIMBURSED? When your report has been reviewed by the Assessment Quality team, you will receive a confirmation email with a reimbursement date, which will be within 4 weeks of your visit. Your reimbursement will be paid to the ...
About reward points
WHAT ARE THEY? Reward points are our way of recognising and rewarding your loyalty as a Mystery Guest. Each visit has at least 1 reward point attached and so the more visits you do the more points you gain. When you reach 1,000 points we'll send you ...
Booking visits with HGEM
HOW DO I BOOK A VISIT? To book a visit login to your account and select ‘Book a Visit’. Here you will be able to see all the visits available in your selected locations. Select the visit you are interested in, check you are happy with the visit ...