What food and drink can I order?

What food and drink can I order?

Unless the criteria for a visit specifies otherwise, please order food and drink to reflect a normal experience. In the case of a restaurant meal, this should as a minimum be at least one main course and drink per person. Please try to make sure these are different dishes. If you are required to order a drink, tap water does not count.

CAN I ORDER FROM A SET/SPECIALS MENU?
For some visits, this is required so please check the brief. If there is no information in the brief about set/specials menus then please contact the office. We would normally say it’s OK if it doesn't affect your visit. i.e. it doesn't stop staff being able to carry out normal service such as offering sides or desserts.

WHAT IF THE DISH/DRINK THAT I'M REQUIRED TO ORDER ISN'T AVAILABLE?
If the item you are asked to order not available then please order something else instead. Complete the visit as normal and detail what happened in your report.

HOW MUCH ALCOHOL CAN I DRINK?
Alcohol limits are listed at the bottom of each visit brief so please ensure you check them before your visit. In order to ensure that your observations are not clouded by alcohol, it is important you follow the rules on the amount you can consume.
    • Related Articles

    • When a venue is full or not serving food

      If your visit is during office opening hours and you can contact us without drawing attention to yourself, then please do so and we can advise you of what to do. WHAT IF THERE IS A WAIT TO BE SEATED? Most often when arriving at a venue that is full, ...
    • About photos

      DO I NEED TO TAKE PHOTOS? Each brief should specify whether or not photos are required to accompany your report. Where photos of food and drinks are required, please take them before starting to eat or drink! WHAT IF FACES ARE IN THE PHOTO? Best to ...
    • Mystery Dining App

      HOW CAN I GET THE APP? You can either download the app on Google Play or the App store. You could also search for 'Mystery Dining' on your app store. From there, you can install the app onto your phone. WHAT DO I NEED TO DO ABOUT THE HGEM GO APP? ...
    • Updating your profile

      HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by navigating to 'Account' and 'Account information'. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY EMAIL ADDRESS OR ...
    • Making a complaint to the venue

      Please do not approach the venue after your visit to complain. Remember that you have the opportunity to record factually in your report what happened - please keep the details balanced and objective. WHAT IF I GET SICK AFTERWARDS AND SUSPECT FOOD ...