When a venue is closed during advertised opening hours

When a venue is closed during advertised opening hours

Sometimes, we may be unaware that a venue is closed during their advertised opening hours.

Double check you are at the right location and then look around for possible reasons why the venue is closed and/or when they might be open again. Please take a photo of the closed venue, and any information that explains why the venue might be closed and add a ticket via the Helpdesk for the Support Team. You can contact us on live chat during office hours, Monday to Friday 9-5:20 pm.

You may then go somewhere else to eat - keep hold of your receipts. We will reimburse up to £20 or the stated reimbursement, whichever is lower. After your visit send all your photos to our support inbox we can then also try and re-arrange your visit or allocate to another guest if you are unable to attend at another time.

If our office is closed you may still go somewhere else to eat - please keep hold of your receipts. We will reimburse up to £20 or the stated reimbursement, whichever is lower. Please add a ticket via the Helpdesk with your receipts attache.

Please note that where we reimburse for a failed visit report, you will receive the fee stated in the visit brief. We can only accept itemised receipts that are dated for the same day as you attempted the visit for prepared meals purchased. We are unable to reimburse for grocery items purchased in a supermarket, card receipts or receipts with a different date.


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