When a venue is closed during advertised opening hours

When a venue is closed during advertised opening hours

Sometimes, we may be unaware that a venue is closed during their advertised opening hours.

Double check you are at the right location and then look around for possible reasons why the venue is closed and/or when they might be open again. Please take a photo of the closed venue, and any information that explains why the venue might be closed and give us a call. You can contact us on 01225 470281 during office hours, Monday to Friday 9-5:30 pm.

You may then go somewhere else to eat - keep hold of your receipts. We will reimburse up to £20 or the stated reimbursement, whichever is lower. After your visit send all your photos to our support inbox we can then also try and re-arrange your visit or allocate to another guest if you are unable to attend at another time.

If our office is closed you may still go somewhere else to eat - please keep hold of your receipts. We will reimburse up to £20 or the stated reimbursement, whichever is lower. Please email your receipts to support@mysterydining.com.

Please note that where we reimburse for a failed visit report, you will recieve the fee stated in the visit brief.

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