If your visit is during office opening hours and you can contact us without drawing attention to yourself, then please do so and we can advise you of what to do.
WHAT IF THERE IS A WAIT TO BE SEATED?
Most often when arriving at a venue that is full, you will be offered a place at the bar for a drink whilst you wait. If this is offered, we would expect you to accept this offer. Please bear in mind that venues will be busier during peak times so a wait up to 1hr 30m for a table if you are unable to book is more likely.
WHAT IF I AM TURNED AWAY?
If the criteria states to complete the visit as a 'walk-in' and completing the visit as 'drinks only' is not an option, you may go somewhere else to eat - keep hold of your receipts. We will reimburse up to £20 or the stated reimbursement, whichever is lower.
Please note we can only accept receipts that are dated for the same day as you attempted the visit.
If you had the option to book a table for the visit but chose not to, you will need to reschedule.
WHAT IF THE VENUE HAS STOPPED SERVING FOOD?
Try to find out why food is not being served. It is most likely that your visit will need to be rearranged or completed as a drinks only visit.
If it is indicated in the brief to complete the visit as 'drinks only' where food is not available, please do so. You will be reimbursed a set fee for this.
If completing the visit as 'drinks only' is not an option and there is no food service available, you may go somewhere else to eat - keep hold of your receipts. We will reimburse up to £20 or the stated reimbursement, whichever is lower.
Please note we can only accept receipts that are dated for the same day as you attempted the visit for prepared meals purchased. We are unable to reimburse for grocery items purchased in a supermarket or receipts with a different date.