Writing about team members
CAN I MENTION A TEAM MEMBER'S NAME?
Yes, this can be useful in identifying who served you. However, only use someone's name if you have been told it, they are wearing a name badge or you overhear someone calling them by name. Don't take the name from a receipt unless asked to do so.
HOW CAN I DESCRIBE A TEAM MEMBER?
Please be sensitive when describing staff. Usually, height, gender and hairstyle are appropriate measures. Don't refer to their ethnic origin or build and only give estimations of age and height, e.g. "18-22" and "around 5'10", rather than saying 'young' or 'middle-aged' etc. Please don't refer to a team member as a 'girl' or 'boy' as this can sound belittling. Similarly, if you are served by a restaurant manager, do not call them a waiter/waitress at any stage in your report. If a member of staff has an accent, please state this, rather than trying to identify a particular accent.
Related Articles
Knowing what you need to do
WHAT DO I HAVE TO READ? You need to confirm that you have read two things; the brief and the questionnaire. The brief is specific to the visit and includes details of what you need to do for your report to be accepted. By previewing the ...
How to behave on a visit
The general rule is to just act normally. Whilst we need you to be observant, we would also like you to have a good experience if possible - and of course, not to look suspicious! WHAT IF I KNOW SOMEONE WHO WORKS THERE? You are not permitted to carry ...
Mystery Guest Terms and Conditions
The following information sets out what HGEM (We, Us) and you (as a mystery diner) can reasonably expect from your volunteering role as a mystery guest for Us. We appreciate you volunteering with us and we are committed to providing mystery guests ...
Technical Issues
I AM EXPERIENCING AN ISSUE WITH THE WEBSITE. Please screenshot the issue you are experiencing and send this to our Support team by adding a ticket via the Helpdesk, along with a description of the issue and the device and browser you are using. I AM ...
Feedback on my reports
WHERE CAN I FIND FEEDBACK ON MY REPORTS? Any feedback on your reports will be emailed to your registered email address after each visit has been processed. It will also be listed on your 'Visit History' page. WHAT ARE 'THINGS TO CONSIDER'? Things to ...