Booking a visit
Using the visit filters to Hide or show specific visits.
You can customise your Discover page to show the type of visits you'd like to see and hide the ones you don't. Date: You select a range of dates in the future and see what visits we have. This is useful if you know you're travelling and would like to ...
How much will I be reimbursed for this visit?
When searching for a visit, you will see an information card that shows the Visit Criteria, the available dates, the suggested reimbursement for the visit, the points attached to the visit and if there is an additional fee. The suggested ...
Mystery Dining App
HOW CAN I GET THE APP? You can either download the app on Google Play or the App store. You could also search for 'Mystery Dining' on your app store. From there, you can install the app onto your phone. WHAT DO I NEED TO DO ABOUT THE HGEM GO APP? ...
Booking visits with HGEM
HOW DO I BOOK A VISIT? To book a visit login to your account and navigate to the 'Discover' page. Your home location is set as the default location, but the app works by showing you all the visits that are near to your physical location. So if you're ...
Cancelling and Rescheduling a visit.
CAN I CANCEL OR RESCHEDULE A VISIT? You can change your visit date or cancel your visit if your circumstances change. This should be done via the Mystery Dining app or on the Website. Simply, visit the 'My visits' tab, then 'My Scheduled visits', ...
Adding new locations and filtering visits
Adding a new location to your profile By default, your 'Home' Location is based on your address, and you can see all the eligible visits available to you. You can see up to 50 visits at a time. (Your status will still influence the visits you see). ...
What factors affect how visits are visible on your profile
Our system has a few different 'rules' that affect how you'll see visits on your profile. These can be specific to your profile, locations and any visits previously completed. Why can I no longer see any visits? I just booked a lot and now I can't ...
Making a booking with the venue
DO I NEED TO BOOK A TABLE? The brief for your visit will outline whether or not you need to book a table. If you do book a table, please ensure it's not through a third party website but direct with the venue. WHAT IF A HOTEL DOES NOT HAVE ...
About reward points
WHAT ARE THEY? Reward points are our way of recognising and rewarding your loyalty as a Mystery Guest. Each visit has at least 1 reward point attached and so the more visits you do the more points you gain. When you reach 1,000 points we'll send you ...