After the visit
Submitting your report
Once you have reached the end of the questionnaire there will be a ‘Final Check’ box. When selecting this box, if you have not completed the questionnaire, you will be notified of how many questions are left to answer and which ones. When the ...
I AM EXPERIENCING AN ISSUE WITH THE WEBSITE. Please screenshot the issue you are experiencing and send this to our Support team at firstname.lastname@example.org, along with a description of the issue and the device and browser you are using. I AM UNABLE ...
WHEN CAN I EXPECT TO BE REIMBURSED? When your report has been reviewed by the Assessment Quality team, you will receive a confirmation email with a reimbursement date, which will be within 4 weeks of your visit. Your reimbursement will be paid to the ...
Making a complaint to the venue
Please do not approach the venue after your visit to complain. Remember that you have the opportunity to record factually in your report what happened - please keep the details balanced and objective. WHAT IF I GET SICK AFTERWARDS AND SUSPECT FOOD ...
Report deadlines and dealing with queries
WHEN SHOULD I SUBMIT THE REPORT? If you complete your visit on Sun-Thur, we need to receive your report by 12:00 noon UK time the next day, so we can contact you to discuss the contents before sending to our client. Add an extra day if you complete ...
Writing about team members
CAN I MENTION A TEAM MEMBER'S NAME? Yes, this can be useful in identifying who served you. However, only use someone's name if you have been told it, they are wearing a name badge or you overhear someone calling them by name. Don't take the name from ...