During a visit
How to behave on a visit
The general rule is to just act normally. Whilst we need you to be observant, we would also like you to have a good experience if possible - and of course, not to look suspicious! WHAT IF I KNOW SOMEONE WHO WORKS THERE? You are not permitted to carry ...
What food and drink can I order?
Unless the criteria for a visit specifies otherwise, please order food and drink to reflect a normal experience. In the case of a restaurant meal, this should as a minimum be at least one main course and drink per person. Please try to make sure ...
When a venue is full or not serving food
If your visit is during office opening hours and you can contact us without drawing attention to yourself, then please do so and we can advise you of what to do. WHAT IF THERE IS A WAIT TO BE SEATED? Most often when arriving at a venue that is full, ...
When a venue is closed during advertised opening hours
Sometimes, we may be unaware that a venue is closed during their advertised opening hours. Double check you are at the right location and then look around for possible reasons why the venue is closed and/or when they might be open again. Please take ...