During a visit
How to behave on a visit
The general rule is to just act normally. Whilst we need you to be observant, we would also like you to have a good experience if possible - and of course, not to look suspicious! WHAT IF I KNOW SOMEONE WHO WORKS THERE? You are not permitted to carry ...
What food and drink can I order?
Unless the criteria for a visit specifies otherwise, please order food and drink to reflect a normal experience. WHAT SHOULD I ORDER? Order at least one main course and a drink per person. If ordering more than one course that should be a starter, ...
When a venue is full or not serving food
If your visit is during office opening hours and you can contact us without drawing attention to yourself, then please do so and we can advise you of what to do. WHAT IF THERE IS A WAIT TO BE SEATED? Most often when arriving at a venue that is full, ...
Paying the bill
CAN I USE A VOUCHER TO PAY OR PART-PAY FOR MY VISIT? Rules on vouchers (such as Tastecards) vary by client and where use is not permitted this is stated in the visit brief. Please do check with us first if you are unsure. You can usually pay for all ...
What to do when a venue is closed on arrival
Occasionally, you may arrive at a venue during its advertised opening hours and find it closed. What to do on the day 1. Confirm you are at the correct location Double-check the venue address and signage. 2. Check for closure information Look for any ...