During a visit
How to behave on a visit
The general rule is to just act normally. Whilst we need you to be observant, we would also like you to have a good experience if possible - and of course, not to look suspicious! WHAT IF I KNOW SOMEONE WHO WORKS THERE? You are not permitted to carry ...
What food and drink can I order?
Unless the criteria for a visit specifies otherwise, please order food and drink to reflect a normal experience. In the case of a restaurant meal, this should as a minimum be at least one main course and drink per person. Please try to make sure ...
When a venue is full or not serving food
If your visit is during office opening hours and you can contact us without drawing attention to yourself, then please do so and we can advise you of what to do. WHAT IF THERE IS A WAIT TO BE SEATED? Most often when arriving at a venue that is full, ...
What to do when a venue is closed on arrival
Occasionally, you may arrive at a venue during its advertised opening hours and find it closed. What to do on the day 1. Confirm you are at the correct location Double-check the venue address and signage. 2. Check for closure information Look for any ...