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• What factors affect how visits are visible on your profile

  Our system has a few different 'rules' that affect how you'll see visits on your profile. These can be specific to your profile, locations and any visits previously completed. Why can I no longer see any visits? I just booked a lot and now I can't ...

• Updating your profile

  HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by navigating to 'Account' and 'Account information'. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY EMAIL ADDRESS OR ...

• Booking visits with HGEM

  HOW DO I BOOK A VISIT? To book a visit login to your account and navigate to the 'Discover' page. Your home location is set as the default location, but the app works by showing you all the visits that are near to your physical location. So if you're ...

• Adding new locations and filtering visits

  Adding a new location to your profile By default, your 'Home' Location is based on your address, and you can see all the eligible visits available to you. You can see up to 50 visits at a time. (Your status will still influence the visits you see). ...

• Report deadlines and dealing with queries

  WHEN SHOULD I SUBMIT THE REPORT? If you complete your visit on Sunday-Thursday, we need to receive your report by 12:00 noon UK time the next day, so we can contact you to discuss the contents before sending to our client. Add an extra day if you ...