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• Updating your profile

  HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by navigating to 'Account' and 'Account information'. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY EMAIL ADDRESS OR ...

• Booking visits with HGEM

  HOW DO I BOOK A VISIT? To book a visit, log in to your account and navigate to the 'Discover' page. Your home location is set as the default location, but the app works by showing you all the visits that are near your physical location. So if you're ...

• Uploading photos

  Where visits require photos to be taken, the 'Photo' section will be visible in the 'Complete visit' section. Click 'Add photos', where you can select up to 5 photos at a time to upload, in either .jpg, .jpeg or a .png file type. You can upload as ...

• What to do when a venue is closed on arrival

  Occasionally, you may arrive at a venue during its advertised opening hours and find it closed. What to do on the day 1. Confirm you are at the correct location Double-check the venue address and signage. 2. Check for closure information Look for any ...

• What factors affect how visits are visible on your profile

  Our system has a few different 'rules' that affect how you'll see visits on your profile. These can be specific to your profile, locations and any visits previously completed. Why can I no longer see any visits? I just booked a lot and now I can't ...