Our system has a few different 'rules' that affect how you'll see visits on your profile. These can be specific to your profile, locations and any visits previously completed.
Why can I no longer see any visits? I just booked a lot and now I can't see anything!
If you book more than 10 visits in a day or in quick succession, your profile will pause showing more visits for 24 hours.
Some clients ask us to restrict how many visits can be booked in a time period.
For example, if you book a Nando's visit that is available from 1st-31st January, you won't be able to see any other Nando's visits available in January.
How do visits appear on my profile?
Visits show on your profile based on the locations added via the My locations tab. By default, your 'Home' Location is based on your address and you can add a radius of up to 30 miles. You can add up to 3 locations to your favourites. Visits on the 'Discover' page are prioritised based on your physical location. Use the icon with a star to select a favourite location and see visits in that area.
How can I hide visits I don't want to see?
If you know there are particular visits you don't want to see, you can use the 'Hide Visits' filter on the discovery page! Just search the name of the client you don't want to see and apply the filter; this will remain on your profile and always hide these visits for you.
How does my status affect which visits I see?
Some visits might only be eligible for Platinum or Gold status. Most visits are available to all but are visible at different times.
Platinum status can book visits as soon as they are added to the system,
Gold status can book visits 24 hours after Platinum,
Silver status can book visits 24 hours after Gold,
Bronze status can book visits 24 hours after Silver.
We don't have set times visits are added, most visits are released during office hours (Monday-Friday 9am-5.20pm), but some visits could be released over the weekend. We avoid adding visits that you would need to contact us to book over the weekend, but such visits might become available due to cancellations.
Are there any other ways my profile might affect which visits I see?
We can also show visits based on age, for example, if a client wants to target a specific demographic.
How long your profile has been active can affect what visits you see, for example, you need to have had an active profile for at least 3 months before you'll see a Travelodge visit.
I completed a visit. When can we visit the same place again?
After you complete a visit, there is typically a '3-month no return rule'; once those 3 months have passed, you'll be able to see that visit again. For example, if you completed a visit on the 10th February, that visit won't be available to you until the 10th May. This is all calculated automatically, so rest assured, when the time has passed, you'll see it again!
While 3 months is the typical amount of time, some return rules are 6 months, while others are 12 months.