Updating your bank details
HOW DO I UPDATE MY BANK DETAILS?
Before you book your first visit, you must input your
bank account details so your reimbursements are not delayed.
To add your bank details, head to 'Account' and then 'Payment information', you can select the currency you wish to be reimbursed via and add your details to your account.
If you encounter any issues when inputting your details,
please add a ticket via our Helpdesk for support.
Related Articles
Updating your profile
HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by navigating to 'Account' and 'Account information'. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY EMAIL ADDRESS OR ...
Report deadlines and dealing with queries
WHEN SHOULD I SUBMIT THE REPORT? If you complete your visit on Sunday-Thursday, we need to receive your report by 12:00 noon UK time the next day, so we can contact you to discuss the contents before sending to our client. Add an extra day if you ...
Taking guests on visits
WHO CAN I TAKE WITH ME? Details of party numbers will always be included in the brief for the visit or in the visit criteria but are usually for 2 adults. Please note that you should never take more than your agreed number of guests as this will ...
Booking visits with HGEM
HOW DO I BOOK A VISIT? To book a visit, log in to your account and navigate to the 'Discover' page. Your home location is set as the default location, but the app works by showing you all the visits that are near your physical location. So if you're ...
Mylo: Your Questions Answered
When it comes to AI, it’s natural to have questions. This page brings together the most common ones and gives you a clear, honest answer to each. GETTING TO KNOW MYLO What is Mylo? Mylo is HGEM Mystery Dining’s AI assistant. Think of it as a ...