Updating your bank details

Updating your bank details

HOW DO I UPDATE MY BANK DETAILS?

Before you book your first visit, you must input your bank account details so your reimbursements are not delayed.

To add your bank details, head to 'Account' and then 'Payment information', you can select the currency you wish to be reimbursed via and add your details to your account.

If you encounter any issues when inputting your details, please add a ticket via our Helpdesk for support. 



    • Related Articles

    • Updating your profile

      HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by navigating to 'Account' and 'Account information'. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY EMAIL ADDRESS OR ...

    • Report deadlines and dealing with queries

      WHEN SHOULD I SUBMIT THE REPORT? If you complete your visit on Sunday-Thursday, we need to receive your report by 12:00 noon UK time the next day, so we can contact you to discuss the contents before sending to our client. Add an extra day if you ...

    • Booking visits with HGEM

      HOW DO I BOOK A VISIT? To book a visit login to your account and navigate to the 'Discover' page. Your home location is set as the default location, but the app works by showing you all the visits that are near to your physical location. So if you're ...

    • Knowing what you need to do

      WHAT DO I HAVE TO READ? You need to confirm that you have read two things; the brief and the questionnaire. The brief is specific to the visit and includes details of what you need to do for your report to be accepted. By previewing the ...

    • Making a complaint to the venue

      Please do not approach the venue after your visit to complain. Remember that you have the opportunity to record factually in your report what happened - please keep the details balanced and objective. WHAT IF I GET SICK AFTERWARDS AND SUSPECT FOOD ...