Before your visit
Unsubscribing from email alerts
HOW DO I UNSUBSCRIBE FROM EMAIL ALERTS? You can update your preference to receive emails from us via your profile. Simply navigate to the 'Account' tab and 'Notifications', if you don't want to receive email alerts, just untick the option!
Updating your profile
HOW DO I UPDATE MY PERSONAL DETAILS? You can update most of your personal details online by navigating to 'Account' and 'Account information'. Once you have finished updating, click 'Save' to confirm the changes. HOW DO I UPDATE MY EMAIL ADDRESS OR ...
Updating your bank details
HOW DO I UPDATE MY BANK DETAILS? Before you book your first visit, you must input your bank account details so your reimbursements are not delayed. To add your bank details, head to 'Account' and then 'Payment information', you can select the ...
Taking guests on visits
WHO CAN I TAKE WITH ME? Details of party numbers will always be included in the brief for the visit or in the visit criteria but are usually for 2 adults. Please note that you should never take more than your agreed number of guests as this will ...
Knowing what you need to do
WHAT DO I HAVE TO READ? You need to confirm that you have read two things; the brief and the questionnaire. The brief is specific to the visit and includes details of what you need to do for your report to be accepted. By previewing the ...